Disclaimer 

The explanations provided on this page are general and non-detailed information on how to write your refund policy. This article should not be considered legal advice or a recommendation on necessary actions, as we cannot know in advance what specific refund terms you wish to establish between your business and your customers. We recommend that you seek legal advice to receive clarification and assistance in creating your refund policy. 

Refund policy: key aspects 

That said, a refund policy is a legally binding document that is intended to establish the legal relationship between you and your customers on how to refund. Online businesses that sell products are sometimes required (under local laws and regulations) to submit product return and refund policies. In some jurisdictions, it is necessary in order to comply with consumer protection laws. It may also help you avoid lawsuits from customers who are unhappy with the products they purchased.  

What to include in the refund policy